Newspaper report: since last year, State Grid Corporation of China has innovated service mode, developed customer value-added, and unblocked the last kilometer of service. By vigorously promoting the implementation of intelligent electricity payment, it has provided customers with more than 20 kinds of electricity payment channels, including 95598 website, "palm power", power wechat, Alipay, recharge card and "e-treasure". "Internet plus" marketing service electronic channels registered 239 million households, paid 426 million transactions, and the online electricity rate exceeded 85%. After reading the news, the author gave birth to a lot of emotion.
It can be seen that in the new situation, for the standardized management of electricity charge recovery, everyone in the power supply department should have a clear understanding. Only by strengthening the publicity of electricity payment, enhancing the legal awareness of users to pay electricity on time, developing the channels of electricity payment, improving the power personnel's responsibility system of electricity fee recovery, carrying out the risk management of electricity charges, perfecting the early warning management system of electricity charges, and making the work solid, detailed and comprehensive, can we exercise our own functions, occupy the initiative and maintain the legality of power supply enterprises Interests.
For a long time in the past, the power recovery of the power supply department has been a long-standing problem, or because of the government intervention, local protectionism is serious, often "affect the stability and development of the local" as the reason, in the power supply department in accordance with the requirements of the "Electricity Law", the power supply department is strongly required to restore power supply; some customers have the concept of "electricity is a commodity" I don't understand. There has always been a relaxed Hungarian thinking mode of "using before paying", and there is a lack of active understanding of "electricity payment"; there are also some power supply departments who are too tolerant of power supply workers within the management scope of their own portal, which leads to the failure to fully implement the responsibility of power recovery in the bottom management, which makes it impossible to recover electricity charges on time, which increases the difficulty of power supply departments in recovering electricity charges It causes great economic losses to power supply enterprises. There are many.
At present, the State Grid Corporation of China is vigorously promoting scientific and technological innovation, promoting the "full coverage" of electricity consumption information collection, and achieving the coverage rate of smart meters and acquisition of more than 99%, which makes there are many channels for the payment of electricity charges. In addition to the normal collection in the business hall and the above-mentioned collection method of electricity charges, the State Grid Corporation can also open an online banking mobile phone payment business in ICBC It has opened up a green service channel for special difficult groups, and meter readers come to collect and pay electricity charges. For some enterprises that try to evade the payment of electricity charges by way of arrears, the power supply department can, in accordance with the relevant electricity laws and regulations, mercilessly give power cut payment; at the same time, it is also necessary to strengthen the communication and contact with customers and the government, and strive to create customer trust, government support and social satisfaction The harmonious electricity charge recovery atmosphere. The multi-channel electricity payment method brings convenience to customers and reduces the pressure on customer service charges.
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